Shipping & Returns Policy

Shipping Policy

We ship our crystal products worldwide using tracked shipping services.

Europe & Nearby Countries

• Standard shipping: €8
• Free shipping on orders over €90

United States & Canada

• Standard shipping: €18
• Free shipping on orders over €200

Rest of the World

• Standard shipping: €18
• Free shipping on orders over €200

Estimated Delivery Times

Delivery times may vary depending on the destination country and local postal services.

• Europe: 3–10 business days
• United States & Canada: 7–15 business days
• Rest of the World: 7–20 business days

Please note that these delivery times are estimates and may be affected by customs processing, public holidays, weather conditions, or other circumstances beyond our control.

Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer.

Returns Policy

We hope you love your purchase. However, if for any reason you are not completely satisfied, you may return your order under the following conditions.

Return Period

You may return eligible items within 14 days of receiving your order.

Return Conditions

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging whenever possible.
• Not show any signs of damage caused after delivery.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect upon arrival.

Refunds

Once we have received and inspected your returned item(s), your refund will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged or if you received the wrong item, please contact us within 48 hours of delivery and include clear photos of both the item and its packaging.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been used, altered, or damaged after delivery.