Wholesale shipping
We ship from our European warehouse using tracked delivery. The following minimum order values apply to product totals before VAT, GST or other applicable taxes:
- European Union, Norway and Switzerland: €300
- United Kingdom: £300
- United States, Canada and Australia: US$400
Shipping is free for orders that meet the minimum order value for their destination.
Dispatch and delivery
We normally dispatch orders on the same or next business day. Delivery usually takes 3–5 business days after dispatch. These are estimates; customs processing, public holidays and carrier delays can extend delivery time. We will provide tracking information when your order ships.
VAT, GST and import charges
Product prices are shown excluding VAT or GST. Any tax we are required to collect will be shown at checkout.
For deliveries outside the European Union, the customer is responsible for applicable customs duties, import VAT or GST, and carrier clearance fees. These charges are separate from our free shipping and may be collected by the carrier or local authorities before or after delivery. Australian GST may be charged at checkout on some orders where required by law.
If a shipment is refused because import charges are not paid, the customer is responsible for any resulting carrier, return and clearance costs. Any refund will be assessed after the shipment is returned, subject to applicable law.
Wholesale returns
14-day return window
Contact us at info@viabrazil.se within 14 calendar days after receiving your order to request a return. Please include your order number and the items you wish to return. We will provide instructions and the return address for our European warehouse. Please do not send items back before receiving these instructions.
Condition and return shipping
Return shipping is paid by the customer. Pack crystals securely, preferably in their original protective packaging. The items must reach our European warehouse in the same condition in which they were delivered, without new chips, breaks or other damage. The customer is responsible for keeping the return safe in transit; we recommend a tracked and insured service.
Refunds
After the returned items arrive, we will inspect them and refund eligible product charges to the original payment method. The time for the refund to appear depends on the payment provider. Import duties, taxes and carrier fees paid to third parties are not refunded by us.
Damaged or incorrect items
If an item arrives damaged or you receive the wrong item, contact info@viabrazil.se as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide return or replacement instructions. Please do not arrange a return at your own expense before contacting us.