At Via Brazil, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.
You have the right to return your order within 14 days of receiving your items, without providing any reason.
To be eligible for a return, the item must:
Items returned without prior contact may not be accepted.
To request a return, please contact us at info@viabrazil.se and include your order number and the reason for the return.
The following items cannot be returned:
We reserve the right to refuse returns that do not meet these conditions.
Customers are responsible for the cost of return shipping unless:
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is due to our error.
Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us immediately at info@viabrazil.se and include:
We will work to resolve the issue as quickly as possible.
We currently do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.
Via Brazil
Folkungagatan 99
116 30 Stockholm, Sweden
Email: info@viabrazil.se